FAQs

1. When was CREDIT EUROPE BANK (Moscow) Ltd. established?
   CREDIT EUROPE BANK (Moscow) Ltd. was established in 1997 in Moscow, Russia.
   
   
2. Is CREDIT EUROPE BANK (Moscow) a Russian bank?
   CREDIT EUROPE BANK (Moscow) is a russian bank with 100 % foreign capital, fully licensed by the Central Bank of Russia and operates under russian laws. It is a subsidiary of Finansbank Group that comprises of banks in eight countries in Europe (Switzerland, Holland, France, Germany, Turkey, Belgium, Romania and Russia).
   
   
3. Who are the shareholders of CREDIT EUROPE BANK (Russia)?
   Finans International Holding N.V.(Netherlands)
   Finansbank (Suisse) S.A. (Switzerland)
   
   
4. What kind of accounts can be opened with your Bank and how can I use them ?
   You may practically open any type of current or deposit account in any currency, and you can make transfers abroad or within Russia, as well as receive funds from abroad to your accounts with us.
   
   
5. How can I open an account with you ?
   To open an account all you need is your passport and a copy of your entry visa (if you are a non-russian citizen). You may visit any of our branches or open an account through our web-site www.crediteurope.ru by clicking on page "Deposits on-line". It will take you about 5 minutes to open the account if you pay a visit to any of our branches in Moscow. In case of an application through internet we will inform you the next business day on the account number and other details.
   
   
6. Can I get a debit/credit card from CREDIT EUROPE BANK and can I use it anywhere in the world ?
   CREDIT EUROPE BANK is a principal member of Europay / Mastercard International and issues both debit and credit cards for your needs. Depending on your needs we may issue cards of Cirrus/Maestro, Eurocard/ Mastercard. You may apply for a card through our internet site or just pay a short visit to any of our branches for further details and application. It usually takes 3-5 days for the card to be ready.
   
   
7. Does your Bank offer credit cards?
   We may also offer credit cards for our clients what we call "card with overdraft/credit limit", whereby you may use your card further within your assigned limit, even after you spend your funds in your card account.
   
   
8. How many cards can be attached to an account?
   To your card account, you may open up to 3 additional cards, the same kind as your main card. These cards may be for your family members as well as friends.
   
   
9. Can I use my card to receive cash in Russia ?
   Your card is an internationally accepted credit card by the help of which you get access to your cash instantly anywhere in the world, through ATMs and Cash Advance points at any member bank's branch in the world. In Russia you may receive cash not only through our ATMs but also ATMs on which you see the logo of Cirrus/Maestro or Eurocard/Mastercard (shown on your card).
   
   
10. Is there a customer service in your Bank, where there's opportunity to get a consultation or block the card in case of loosing it?
    You may call below numbers from anywhere in the world 24 hours a day.
    Customer Service Call Center + 7 (095) 775-775-7 (Mon-Fri 09.00 - 18.00)
    Blockage of a card (24 hour service) + 7 (095) 981-38-08